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Be An Informed Rider
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RIDESHARE (UBER & LYFT) SAFETY TIP
To keep riders safe, we vet Uber driver-partners and build our technology with safety in mind. But there are also things that you as a rider can do to ensure your safety. We worked with law enforcement to create this list of tips to help you stay safe while riding with Uber.
“Safety is our top priority and it is our goal to make every ride safe, comfortable, and reliable. Since the beginning, we have worked hard to design policies and features that protect our community. People say they use Lyft because they feel safe with our drivers, which is a product of this commitment.”
- Plan ahead. Before you request a ride, think about where you’re headed and review the safety features in the app so you know how to use them.
- Request your ride inside. Avoid spending unnecessary time outside alone with your phone in your hand. Instead, wait indoors until the app shows your driver has arrived.
- Get in the right car. Before you get in the car, check that license plate, driver photo, and driver name all match what’s listed in the app. Uber rides can only be requested through the app, so never get in a car with a driver who claims to be with Uber and offers a ride.
- Be a backseat rider. If you’re riding alone, sit in the backseat. This ensures you can safely exit on either side of the vehicle to avoid moving traffic, and it gives you and your driver some personal space.
- Buckle up. The Centers for Disease Control reports that seatbelt use is the most effective way to save lives and reduce injuries related to car accidents.
- Share your trip details with a friend. While en route, tap “Share status” in the app to share your driver’s name, photo, license plate, and location with a friend or family member. They can track your trip and see your ETA without downloading the Uber app.
- Protect your personal information. There’s no need to share your phone number or other contact information with your driver. If a rider and driver need to contact each other, the Uber app automatically anonymizes both phone numbers to protect everyone’s privacy.
- Follow your intuition. Trust your instincts and use your best judgement when riding with Uber. And if you ever feel you’re in an emergency situation, call 911 immediately.
- Be kind and respectful. As outlined in our community guidelines, please respect your driver and his or her car.
- Give feedback on your trip. Your feedback helps us improve the Uber experience for everyone. Our 24/7 global support team reviews feedback and will follow up with appropriate action on any reports of conduct that violate our community guidelines.
While riders’ ages span from 15 to 55 and up, approximately 57% of all rideshare passengers fall in the 25-34 category. And riders aged 45 and greater only make up 7% of the total rideshare passengers. This results in ridesharing skewing heavily toward a younger audience.
Male riders make up 60% of the rideshare passenger population.
More than 80% of all ridesharing passengers hold a bachelor’s degree or higher.
At least 56% of all rideshare passengers reported a household income of $71,000 or higher, with nearly 40% of all passengers making at least $100,000.